Privacy Policy

ADROIT PRO AUDIO PRIVACY POLICY

Last Updated: January 2nd, 2025

1. Introduction and Scope

This Privacy Policy outlines the practices of Adroit Pro Audio (hereinafter, “Adroit Pro Audio”, “us”, “we”, or “our”) concerning the collection, use, storage, and disclosure of information obtained from users of our website (the “Website”) and related online services. This Policy applies solely to information collected through the Website and does not extend to information collected offline or through other channels.

Adroit Pro Audio is committed to protecting the privacy of our users. We endeavor to process personal information in compliance with applicable data protection laws. This Policy details the types of information we gather, how it is utilized, and the measures taken to safeguard it.

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Website, indicated by the “Last Updated” date. It is the user’s responsibility to review this Policy periodically for updates. Continued use of the Website following the posting of changes constitutes acceptance of those changes.

2. Information We Collect

We collect two primary types of information through the Website: Non-Personal Information and Personal Information.

  • 2.1. Non-Personal Information: This includes data that does not directly identify an individual. We automatically collect certain Non-Personal Information when you visit the Website, such as:
    • Browser type and version
    • Language preference
    • Referring site
    • Date, time, and frequency of visits
    • General geographic location (derived from IP address)
    • Internet Protocol (IP) addresses (while potentially identifiable in some contexts, we treat IP addresses primarily as Non-Personal Information unless linked directly with other Personal Information or used for security/fraud prevention).

    The purpose of collecting this information is to better understand visitor usage patterns, administer the Website, analyze trends, improve our services, and ensure website functionality. We may compile and publish aggregated, anonymized statistics derived from Non-Personal Information (e.g., usage trend reports).

  • 2.2. Personal Information: This includes data that can be used to identify or contact a specific individual. We collect Personal Information only when voluntarily provided by you through interaction with the Website. Examples include:
    • Account Registration: Username, email address, password.
    • Purchases/Transactions: Name, billing address, shipping address, phone number, payment information (processed securely via third-party payment processors; we typically do not store full payment card details).
    • Contact Forms/Inquiries: Name, email address, phone number, and the content of your message.
    • Newsletters/Promotions/Surveys: Email address, demographic information (e.g., age, gender, location, if requested), survey responses.
    • Comments/Feedback/Testimonials: Any Personal Information you choose to include in publicly posted content.

    We collect this information to fulfill your requests, process transactions, provide customer support, communicate with you, send requested materials (like newsletters, subject to your opt-out rights), and improve our offerings.

3. Use of Collected Information

Adroit Pro Audio uses the information collected for purposes including, but not limited to:

  • Providing, operating, and maintaining the Website and our services.
  • Processing and fulfilling orders and transactions.
  • Creating and managing user accounts.
  • Responding to inquiries, comments, and providing customer support.
  • Sending administrative information, service updates, and policy changes.
  • Sending marketing communications, newsletters, and promotional offers, where consent has been obtained or is otherwise legally permissible (users may opt-out at any time).
  • Conducting surveys and market research.
  • Analyzing Website usage to improve user experience and service offerings.
  • Personalizing content and advertising (including through remarketing).
  • Ensuring security, preventing fraud, and enforcing our terms.
  • Complying with legal obligations and responding to lawful requests from public authorities.

4. Cookies and Tracking Technologies

Adroit Pro Audio utilizes cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance user experience, analyze site traffic, and facilitate certain website functions. Cookies are small data files stored on your browser by a website.

  • Our Cookies: We use cookies to maintain session information, remember user preferences (e.g., language), identify and track visitors, and understand usage patterns.
  • Third-Party Cookies: We may permit third parties (e.g., analytics providers like Google Analytics, advertising partners, social media platforms) to place cookies on our Website for analytics, advertising, remarketing, and social media integration purposes. These third parties collect and use information according to their own privacy policies.
    • Remarketing: We may use remarketing services (e.g., Google Ads, Facebook Ads) to advertise to previous visitors on third-party websites. These services use cookies to serve ads based on past visits.
    • Advertisements: Third-party advertisers may use cookies to display interest-based advertisements. Adroit Pro Audio is not responsible for the cookie practices of these third parties.
  • Managing Cookies: Most web browsers allow users to control cookies through their settings. You can typically refuse cookies or configure your browser to alert you when cookies are being sent. However, disabling cookies may impair the functionality of certain features of the Website. By continuing to use the Website without changing your cookie settings, you consent to our use of cookies as described herein.

5. Information Sharing and Disclosure

Adroit Pro Audio does not sell or rent your Personal Information to third parties. We may disclose your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, website hosting, email delivery, data analysis) and require access to such information to carry out their work for us. These parties are typically obligated to maintain the confidentiality and security of the information.
  • Legal Obligations and Rights Protection: We may disclose information if required by law, subpoena, court order, or other governmental request, or if we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of Adroit Pro Audio; (c) prevent or investigate possible wrongdoing in connection with the Website; (d) protect the personal safety of users or the public; or (e) protect against legal liability.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, user information may be transferred as part of the transaction. We will provide notice (e.g., via email or a prominent notice on our Website) before your Personal Information becomes subject to a different privacy policy.
  • Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for analysis, research, or marketing purposes.
  • User-Generated Content: Information you voluntarily disclose in public areas of the Website (e.g., comments, testimonials) may become publicly available. By posting such content, you grant Adroit Pro Audio a license to use, reproduce, and display it.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Data Security

Adroit Pro Audio implements reasonable administrative, technical, and physical safeguards designed to protect the Personal Information we collect against unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Adroit Pro Audio shall not be held liable for unauthorized access or security incidents beyond our reasonable control, to the fullest extent permitted by law.

7. Third-Party Websites

The Website may contain links to external websites not operated or controlled by Adroit Pro Audio. This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices, content, or security of such external sites. We encourage users to review the privacy policies of any third-party site they visit.

8. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements). When we no longer have an ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it.

9. User Rights (Including GDPR Provisions)

Depending on your jurisdiction (e.g., residents of the European Economic Area under GDPR), you may have certain rights regarding your Personal Information. These rights may include:

  • Right to Access: Request access to the Personal Information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete Personal Information.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your Personal Information under certain conditions.
  • Right to Restrict Processing: Request restriction of the processing of your Personal Information under certain conditions.
  • Right to Data Portability: Request transfer of your Personal Information to another party in a machine-readable format under certain conditions.
  • Right to Object: Object to the processing of your Personal Information under certain conditions (e.g., for direct marketing).
  • Right to Withdraw Consent: Withdraw previously given consent for processing Personal Information at any time (withdrawal does not affect the lawfulness of processing based on consent before its withdrawal).

To exercise these rights, please contact us using the information provided below. We will respond to requests in accordance with applicable data protection laws.

10. Children’s Privacy

The Website is not intended for use by individuals under the age of 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect Personal Information from children under this age. If we become aware that we have inadvertently collected Personal Information from a child without verifiable parental consent, we will take steps to delete such information.

11. Governing Law

This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of the State of New Mexico and the applicable federal laws of the United States, without regard to conflict of law principles.

12. Contact Information

Adroit Pro Audio is located in New Mexico, United States. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via email or phone (contact information can be found in the footer and/or header of the site).